Effective Date: 01/01/2025

At Computerzone.lk, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund and Returns Policy explains the terms under which you may request a refund or return for purchases made on our website.

1. Eligibility for Returns

Products purchased from Computerzone.lk are eligible for returns under the following conditions:

  1. The item is defective, damaged, or not as described.
  2. The return request is made within [7/14] days of receiving the product.
  3. The item is unused, in its original condition, and includes all accessories, manuals, and packaging.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Software, licenses, and downloadable digital products.
  • Items with signs of wear, physical damage, or tampering.
  • Products sold as “Final Sale” or explicitly marked as non-returnable.

3. Return Process

a. Steps to Initiate a Return:

  1. Contact our customer service team at [Insert Email] or [Insert Phone Number] with your order details and reason for return.
  2. Our team will review your request and provide instructions for shipping the item back to us.
  3. Pack the item securely in its original packaging and ship it to the address provided.

b. Return Shipping Costs:

  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.
  • For other returns (e.g., change of mind), the customer is responsible for return shipping fees.

4. Refund Policy

a. Eligibility for Refunds:

Refunds will be issued under the following conditions:

  • The returned item passes inspection and is deemed eligible for a refund.
  • Refund requests for canceled orders are made before the product is shipped.

b. Refund Method:

Refunds will be processed using the original payment method within [7-14 business days] after the return is approved.

5. Exchanges

We allow exchanges for defective or incorrect items. Contact our customer service team to arrange an exchange. If the replacement item is unavailable, you may opt for a full refund.

6. Cancellations

Orders may be canceled if the request is made before the item is shipped. Once shipped, cancellations are not allowed, and the regular return process applies.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within [48 hours] of delivery. Provide photographs of the item and packaging for faster resolution.

8. Contact Information

For any questions about our Refund and Returns Policy, please contact us: